What We Collect and Why It Matters
When you open an account on smvip, we collect the information needed to verify your identity, process your transactions and keep your account secure. This includes your name, contact details, date of birth and payment method information — for example, the reference numbers tied to your
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GCash, Maya or InstaPay transfers. We also collect device data such as your browser type, IP address and session activity to detect unusual access and protect your wallet. We do not store your full GCash PIN, Maya password or InstaPay credentials — those stay within your
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own e-wallet app. Transaction records are kept for as long as required under applicable Philippine regulations and our own audit obligations. When you use our live chat or email support, the messages you send are retained so our team can follow up accurately. You can ask
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us to correct any personal data we hold, and where law permits, to delete records that are no longer required. Access to your account data and the right to update it depends on local law and is available where local law permits.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.