Reference

Terms and Conditions That Apply to Your smvip Account

These terms set out exactly what you agree to when you open and use your smvip account — covering how your wallet works, how GCash, Maya, and InstaPay transactions are handled, and what we expect from both sides.

Account wallet rulesGCash, Maya, InstaPay deposits and cashoutsYour rights and responsibilitiesHow disputes are handledWhere these terms apply
smvip Terms and Conditions That Apply to Your smvip Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how a rule applies to your account, our support team can help. Reach us through live chat inside your account, by email, or via the help centre linked in the footer. We aim to respond to terms-related queries with the same priority as payment issues.

Live Chat Open live chat directly from your account dashboard. It is the fastest way to ask about a specific clause, a wallet transaction query, or an account restriction.
Email Support Send detailed terms questions to our support email. Useful when you need a written record — for example, when disputing a transaction rule or requesting a formal account review.
Help Centre The help centre in the footer covers common terms scenarios — wallet limits, account verification steps, and what happens when a GCash or InstaPay transfer needs review.
HOW WE HANDLE THIS

How smvip Applies These Terms to Your Account

These terms are applied consistently across every account, whether you are in Iloilo City or anywhere else in the Philippines where access is permitted. Below is how we handle the areas that matter most to you.

Account Verification

Identity checks are required before your first cashout. We verify via documents submitted inside the account portal — the same step that confirms your GCash or Maya wallet belongs to you.

Data Handling

Your personal data is used only for account management, payment processing, and fraud prevention. We do not sell your data or share it outside what these terms and local law require.

Transaction Records

Every deposit and cashout through GCash, Maya, or InstaPay is logged in your account wallet history. You can review this at any time from the transactions tab inside your account.

Requesting Changes

To request a correction to your account details or ask how your data is being used, contact support via live chat or email. We will confirm receipt and respond within a reasonable time.

Questions About Your Rights Under These Terms

These are the questions we hear most often from account holders about how these terms apply in practice — covering your wallet, your data, and your account access rights.

We will always notify you through your registered account before material changes take effect. Continued use after the notice counts as acceptance. If you disagree, you can close your account.

Pending cashouts via GCash, Maya, or InstaPay are held while the account review is active. Once verification is complete and the account is cleared, the transaction is processed normally.

Yes. The same terms apply whether you open your account on a mobile browser or a desktop. Device type does not change your rights or obligations under these terms.

Open a dispute through live chat or email with your transaction reference number. We will check the wallet log and the payment provider record — GCash, Maya, or InstaPay — and respond in writing.

Yes. Submit a data access request via email to our support team. We will confirm your identity and provide details of what data we hold on your account within a reasonable timeframe.

Access depends on local law where you are. If eligibility changes, your account may be restricted. Any verified balance in your wallet will be handled in line with our standard review process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.